Mold everywhere. EVERYWHERE. This isn't unnoticeable mold, it's all over the ceiling. All over the walls. In the vents. There is zero chance the staff hasn't seen it, they just don't care. The entire place is incredibly dated for a Sheraton property - poorly painted metal doors, light switches outside the room they control, etc.. This is the kind of stuff I'd be surprised to see at a $30/night motel, much less a $1xx/night Sheraton. The (slick tile) bathroom floor had standing water in it when I got in, I have no idea where it came from, unless the cleaning crew cleans the bathroom by dumping a bucket of water on it. I would never pay to stay here again.
It was a very nice hotel. The staff was very friendly. The rooms were clean and nice. The pool and fitness are were very nice. Would definitely stay there again.
I have never written a bad review for a hotel in my life (72 years) but this place richly deserves it. I cancelled my reservation a full week ahead of time but the hotel refused to refund one penny. I spoke with many Sheraton employees (some friendly, some not) and they just shuffled me back and forth. I have a severe tremor. When one guy was giving me a new phone number to call (mostly just to blow me off) I asked if he could text or email me the phone number. He refused both, so for several minutes I struggled to write the number down. The whole experience turned me off not only on this location but on the entire Sheraton brand. I'll never stay with them again and I would encourage everyone to do the same. It's the kind of outfit where if they don't jack you around this way, they'll probably jack you around some other way. I agreed not to post this review if they would do right by me, but one woman flat out said she didn't care... "Go ahead." It gives me no pleasure to write this review, but I'm hoping that someone in the Sheraton establishment will see it and change a few policies.
Hate to say this. But I have stayed at motel 6 locations that we're a lot nicer than this. The carpet on second floor is coming up and really old. In front of room 219 the floor drops about 4 inches at the edge of hallway. The breakfast cost extra and does not come with the room and the biscuits and home fries were cold and hard. The good think was chief Sierra last night did amazing on my dinner.
Great visit for a convention! They upgraded our room which was so great! The event planner Kaila is great to work with! Food good rooms clean!!
Four Points By Sheraton St Louis Fairview Heights is a US Lodging based in Fairview Heights, Illinois. Four Points By Sheraton St Louis Fairview Heights is located at 319 Fountains Pkwy, Fairview Heights, IL 62208, USA.
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