Offers huge discount on sale stuff. Has got lots of variety.
Our couch pick up was smooth & easy. It was the only couch that I sat in years that I didn't sink so far down that I had to virtually climb out of it. It's firm, comfortable and easy to exit when it's time to get up and go.
I picked out a dining set that not all the items were in stock a two month wait. Two months came and went. First I get a call from a girl telling me I had Items to pick up, I asked if everything was in because that is what I stressed to the salesman from the get go all of the items had to be in. After going over the list not everything was in the girl was very rude and hung up. The tracking on line--at the time when everything was to be in it said nothing was at the warehouse and I was 4 days from picking up my order so I called the store to ask about the items again same girl put my on hold for a long time said my pick up was not until monday I said I understand that but the website is saying nothing is there, where as before I was waiting on one item. I said I will be there on monday but if everything was not there I was cancelling my order 3 months later. Her response was whatever and hung up. I thought I had called customer service not the girl that hates her job. The salesman and the young man at the customer pick up did a wonderful job but I will never buy from this store again because of having a bad girl in customer service.
Former worker as of 10/14/17 (today) Was hired “Full Time” and worked two days a week. Quit without notice from the terrible treatment, was constantly made to feel stupid for the staff’s lack of training. Was asked “Can you count?” When I didn’t know how to count down the drawers. Was told by my coworker that people walk out constantly due to the treatment of management. Had days “You’re running this on your own to learn” without full training. Or told “Didn’t I already teach you that?” When I was confused on matters. Wasn’t even asked tonight why I quit, was only told I wasn’t “rehireable.” Countless other issues. Manager Victoria puts review “Great Staff” on Google Reviews about the store, when it’s far from it. Praying the next person who replaces me is treated like a human being and doesn’t leave in less than a month. Store #75 in Fairview Heights IL
Awesome place to buy furniture if you're starting over and need financing.
Value City Furniture is a US Furniture Store based in Fairview Heights, Illinois. Value City Furniture is located at 10705 Lincoln Trail, Fairview Heights, IL 62208, USA.
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