I don’t normally complain, but this ticked me off today. We were at Sears and Jessica Anderson Thomas was standing in line waiting behind this one girl. When it was her turn the cashier (a black lady) looked at Jessica and told the girl that was busy u can wait on this one and turned to a middle eastern man that wasn’t even ready to check out to hurry up to the counter. This lady even rolled her eyes at us. Really if u can’t deal with interracial couples and biracial children stay home. This took place in Fairview Heights and the lady name was Angela.
If I could give 0 stars I would. Delivery messed up - several calls to the international line back to the store to delivery to warehouse. Appliances doesn't seem to care that you have to call literally 15 different times, sit on hold for 30 minutes a time or leave messages for no one to call you back. Finally after speaking to a manager got the refrigerator delivered.The delivery people had you sign nothing which was odd and noticed they couldn't plug it in because the cords prongs were missing. Delivery told me to call the store. The store said call delivery. Delivery said need warehouse and they were gone for the weekend and they would call me back - still no call. Luckily Don's hardware fixed the cord for us no thanks to sears. We would be without a refrigerator for more than 4 days if we hadn't figured it out. Their customer service is absolutely horrible. Called today and the person on the phone got an attitude as if it was something we did and said we needed a number to file the complaint with delivery. What - we did call right after delivery told us to call them. They are a mess and won't be around long with that type of attitude. From beginning to end it was a cluster mess! I will NEVER buy from them again.
Do you not have managers anymore? Yesterday we had a bad delivery experience, when we called we got the run around about "new delivery dates" and "coming to repair the appliance". Look, we paid $800 for a new stove, the delivery guy (right in front of us) damaged it and then tried to get us to take it!....No. when we asked for a refund we were told 7-10 days. I hardly believe in this day and age it takes 7-10 days when I can go to target and return a pair of shoes and get my money back immediately. When I messaged them they told me 24-48 hours for someone to contact me!!?!? How!?! Why can't a manager from the store call? I'll take a delivery manager, store manager, appliance manager, warehouse manager, whoever. Seriously. Don't buy Sears. It's no wonder it's going down the drain, the customer service is horrendous! Buy local from a mom and pop! At least then you can talk to a real person and not get the "company line". Now , I won't have a stove for "7-10" days while waiting for Sears to get their act together. *sigh* so disappointed.
Quality products for a fair price! A wide selection of merchandise. A great place to get St. Louis Cardinals gear!
Did a little school clothes shopping and I got some great deals. My grandchildren picked out themselves a couple of nice outfits. Thanks mom, Granny Dorothy.
Sears is a US Department Store based in Fairview Heights, Illinois. Sears is located at 235 St Clair Square, Fairview Heights, IL 62208, USA.
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