I am so upset with this place that I cannot stand it. I went into this store in April to buy wedding bands (getting married in October but we wanted to cross the bands off our list). We had to order my Fiance's ring since his finger was too big and they did that without a problem. Then it came to my wedding band. I have a larger size finger and I found the perfect ring. NOT ONLY did I ask her if it would be able to be sized to my ring size (I am a 10.5 and the ring was a 7). She told me not to worry about sizing it until the week of my wedding so they can clean both of the rings at the same time they get sized correctly. I was skeptical but ended up buying the ring anyway because she kept telling me that they could size it no problem. I decided not to wait until the week of my wedding to size my ring and thank god I didn't. I walk in and ask them and the first thing they say is "there is no way we can size this ring to your size." I seriously was dumbfounded, not only did I just buy a ring that I would not be able to wear but they flat out LIED to me about my ring being sized. I have been a faithful customer spending quite a bit of money here and to be deceived like that made me just so upset. I will never return to this store in fact I cut up my Credit card with this company and plan to never return again.
My experiences with this store has been wonderful each and every time I go in! The associates always go above and beyond, I always find what I look for, and I always walk out of the door with a smile on my face! The first time I came into the store, my fiance and I were going engagement ring shopping. Between the two of us, I think we were in the store for a good two hours, and the associate we worked with was so patient. We have been in numerous times since then for various gifts, and always found exactly what we were looking for with the help of an associate! They are always very knowledgeable. I've also had no problems to bring my ring in for routine cleanings and maintenance.
I have had multiple bad experiences here after having such great experience to start. My husband and I purchased our wedding rings and my engagement ring here. At the time we got excellent service. Now, I have gone in 3 times to leave completely disappointed. Everyone is rude and treatment seems to be based on appearance only. This last time I was told I couldn't get an item adjusted so I returned it. I tried to find something else and couldn't get anyone to help me with pricing. Clearly I either need to order online or find a new jewelry store. It's sad to say, I even told my husband to not purchase some items he was going to get me after such bad experiences.
Update: After talking with a manager I was able to convenience them to exchange my ring for a bigger size but my wedding is in a month and I wouldn't be able to get the size that I need until after my wedding so they are going to order a size 8 and hopefully be able to size it to the right size. I gave them another star just for the older manager that helped me out so much! But I still will not be shopping here since the other employees are just out to get money.
Great customer service! Greet you with a smile and willing to help and fix what ever they can to make you happy!
The selection here is amazing. Honestly, my experience started off rather negative. I was not greeted when I walked in. And after staring at rings for quite some time, and being passed up by 2 employees who never offered to assist me (no they were not assisting anyone else at the time) I was finally approached by the manager Trish. She was friendly. But the real reason I am giving this place 5 stars was the unbelievable customer service I received from an Employee named Josh. I couldn't ask for a better person to help me find the right engagement ring. He was beyond friendly and made me feel comfortable. He made sure that even when he made suggestions he would constantly make sure that it was along the lines of something that I wanted. He never forced anything on me and was very patient with me. He worked with me for about an hour and a half to find the right ring. He seemed to genuinely care. He also told me that he had proposed about a year ago and that he knew how much anxiety can come with it, and that I should not rush and take my time. He is the reason that I will be returning to this store for all my Jewelry needs and is the only person there that I will do business with. Trish as well, but from what I could gather she doesn't necessarily do a lot of selling, she seemed rather busy with paper work so I really appreciated her approaching me. For any of the men out there looking for engagement rings, FIND JOSH!!!! He'll get you the best ring within your budget and keep you laughing the entire time. I am not easily impressed, but Josh was simply exceptional.
I will definitely continue to be a repeat customer!
Jared The Galleria Of Jewelry is a US Jewelry Store based in Fairview Heights, Illinois. Jared The Galleria Of Jewelry is located at 6530 N Illinois St Suite 101, Fairview Heights, IL 62208, USA.
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