Went in to look at a ring and he told me about a sale on the 20th saying I would save about $500. When I called the next day to tell him I'm gonna buy the ring since I can save $500 he then changed it to $100 so he could get a better commission. I never went back in after that. Love getting lied to my face
The manager Kevin is so helpful! The alton store has messed up my ring FOUR times to the point that I didn't even have the same ring my husband proposed with. Kevin went above and beyond to ensure my ring was fixed exactly how I wanted it and made sure it was back before my wedding. It's very hard to find excellent customer service anymore, but he was truly excellent.
Ask for Kim! She's amazing!
The Fairview Heights location has been nothing but problems. The assistant manager Rick is dishonest and very poor in inspection of simple details in jewelry. We have had very bad luck with this location. We have been in there for little diamonds falling out of my engagement ring on two occasions. We live an hour away. Both times we have wasted gas driving there to see that the diamonds were replaced with milky ones compared to what I had before. We ordered a custom wedding enhancer from them stupidly in September. The wax came back with the pattern on the side reversed from the way it should have been. This should have been caught before we were called. We came in and noticed this mistake within minutes. Other than this it was perfect. So they sent it back to be fixed. He was there this day. We get a phone call everything looks great and that it was going in to be officially made because it was correct from him. So thinking everything will go OK now we wait and wait and no phone call. I call to see what the status was after about a month and the wax was still sitting at the store. So the girl I talked to had it sent over to the manufacturer asap. When I say over, I mean over to China. Already very upset with the way things were going we get a phone call finally in January the ring was done and looks beautiful and everything lined up. We get over there to pick it up very excited because I hadn't had my engagement ring in 5 months. We are there for only minutes and take my ring out of the enhancer to see how it lined up and the pattern on both sides is completely wrong!!! He inspected it himself. Assumed I might like it even though that is why it was sent back in the first place!! Long story short the place is very dissapointing and we will not be going back and I recommend not stepping foot into there.
Called in to check whenever a cleaning was due for a ring that I purchased and they said that it's up to the customer to know whenever that is supposed to occur, whenever they can look it up for me and I don't remember the exact month that I purchased it.
Kay Jewelers is a US Jewelry Store based in Fairview Heights, Illinois. Kay Jewelers is located at 147 St Clair Square, Fairview Heights, IL 62208, USA.
Please contact with Kay Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.